Electronic ID verification: Building Trust in Telehealth Using Digital Technology 


Telehealth sector is one of the best innovations that could have happened to the healthcare industry. After the pandemic, everywhere in the world, people realized the power of Teleconsultation for doctors and medicines. And it continues to grow and expand to meet the requirements of the users and suppliers. Now various patient ID verification methods have been developed for data security. It doesn’t put a load on the medical supplies and infrastructure. But it surely requires a steady and reliable digital platform for end users. This article will discuss how electronic ID verification is used in patient identity verification, interaction with medical professionals, ordering medicines from prescriptions, or fixing appointments with doctors.

Why is Electronic ID Verification Essential in Healthcare? 

Electronic id check verification has tremendous scope for growth across all age groups if its accessibility and usability are made easier. Especially for older people as they perceive it as a useful innovation. But their adoption of the technology is not smooth and rapid. The major issue faced by them is Digital device usage. On the other hand, this technology now makes user digital onboarding feasible from any region within the country. Because the expansion of the healthcare sector is not restricted to only one region. However, people lack confidence, awareness, Identity Verification processes, internet connectivity, and data security issues in remote areas.

Medical Identity Theft: Industry Challenge

Data Security is the industry’s biggest challenge, as those who take such consultation have to submit online personal information. The Telehealthcare sector faces a greater risk of phishing scams and data leakage incidents. Since cybercriminals can create new loopholes with video conferencing tools. 

Types of health care breaches

  • Loss of medical records
  • Improper identity Document Disposal
  • Theft of medical history
  • Unauthorized Access
  • Hacking or Phishing

The medical record contains crucial information such as the patient’s age, address, ID card number, health details, and medical history; both the user and provider need to be extremely cautious as the criminal can use the stolen data to log into the patient’s account and impersonate as a legitimate patient and gain access to medical insurance, prescription drugs, and free treatments.

Know Your Patient (KYP) Approach

Know your Patient (KYP) is the solution to prevent identity fraud in the Telehealthcare sector. To safeguard the vulnerability of their data, Telehealthcare providers have been working on KYP (Know your patient) solutions. It is used to authenticate users’ identity verification each time they log in for a Teleconsultation.

In the initial stage of the digital onboarding, the patients must upload an official ID document, such as a government-issued ID card and a selfie. The biometric template is created from these uploaded images and compared to the photo on the ID card. Liveness face detection adds an extra layer of security. Speedily cross-checked identities and provided the customer with government databases.

Benefits of Electronic Identity Verification in Healthcare

Here are some оf the benefits of adopting digital identity in healthcare:

Improving Conversion and Member Engagement: 

Both patients and healthcare providers will likely save time by eliminating the need to apply for or carry additional identity documents and fill out and process multiple enrollment forms using electronic ID verification. 

Better Information Management

If healthcare systems use a unique patient or beneficiary identifier common to other programs like social protection, education, taxation, and more, electronic ID verification can help regulate information exchange and respond to queries faster. This will also help solve issues like inaccurate or incomplete medical information.

Data Privacy

Online identity verification can effectively eliminate the risk of patient-related fraud and identity theft. This can be done by robust encryption of the patient’s records. In addition, digital identification and verification can be further enhanced using advanced authentication and biometrics.

Better Treatment and Care 

Digital identity can help provide accurate and timely information from multiple sources for better diagnosis and treatment, thus efficiently managing time between testing and offering final treatment, improving follow-up care, and reducing duplication. 

Final Words

Electronic ID verification allows healthcare providers to manage and access patients instantly. With a digital identity verification system, healthcare staff can immediately access the patient’s data by identifying them remotely. That’s why electronic identification helps manage patient treatment and records more efficiently by accurately identifying patients, streamlining the registration process, and reducing administrative errors. With verified identities, healthcare providers can access patients’ medical history quickly by ensuring continuity of care, avoiding duplicate records, and facilitating seamless information sharing. It ultimately leads to improved treatment outcomes and better patient management. 

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